How TrustXP protects your data with structural anonymity, encryption, and GDPR compliance.
This Privacy Policy describes how TrustXP ("we," "us," "our," or "Company") collects, uses, and protects your personal information when you use our website and trust measurement platform. We are committed to transparency and your privacy rights.
Company: TrustXP
Contact: hello@trustxp.com
Last updated: April 2026
We collect different types of information depending on how you interact with TrustXP:
We use the information we collect for specific, legitimate purposes:
Anonymity in TrustXP is structural by design. This is our core commitment to you:
When a team member responds to a trust micro-pulse, identifying information is stripped away immediately. Responses are never linked to an account ID, user ID, email, or Slack/Teams profile.
There is no pathway—for us or for your administrators—to connect a response to a specific person. Even with access to the platform, admins cannot see individual answers or identify who responded what.
Results only appear after a minimum of 5 unique responses. This prevents identification through small-group inference in smaller teams.
Raw individual responses are processed into aggregated team-level insights and discarded. We retain only the computed results, not the original granular data.
Geographic Location: All response data is stored in the European Union on infrastructure that meets GDPR data residency requirements.
Encryption:
Data Retention: Raw pulse response data is retained only as long as necessary to compute aggregated insights, then securely deleted. Aggregated insights are retained for the duration of your account, unless you request deletion.
Access Controls: Access to your data is restricted to authorized personnel and automated systems. We use industry-standard firewalls, monitoring, and access controls.
We use select third-party services that process limited data on our behalf:
We use Google Analytics (tracking ID: G-R2BCNYMBT8) to understand how you use our website. Google processes anonymized usage data such as pages visited, referrer sources, and device information. You can opt out using Google's opt-out browser extension.
Contact and newsletter forms are powered by Formspree. When you submit a form, Formspree processes your email address and message to deliver it to us. Formspree does not retain this data longer than necessary for delivery.
When you connect Slack or Teams, TrustXP receives only your workspace/team ID to deliver pulse notifications. We never read, store, or analyze message content. These integrations are purely for pulse delivery channels.
All third-party integrations are selected to ensure compliance with GDPR and EU data residency where applicable.
We use cookies only for essential functionality and analytics:
We do not use tracking cookies for behavioral advertising or third-party marketing. When you first visit our site, you have the option to accept or decline analytics cookies.
Account Data: We retain your account information (name, email, team name) as long as your account remains active. If you delete your account, this data is deleted within 30 days.
Pulse Response Data: Raw responses are deleted immediately after aggregation. Aggregated insights remain until you delete your account or request data deletion.
Website Analytics: Google Analytics data is retained for 26 months by default.
Support Communications: Emails and support tickets are retained for 12 months after the issue is resolved, unless legally required to retain longer.
If you are located in the EU, you have the following rights under the General Data Protection Regulation (GDPR):
To exercise these rights, please contact us at hello@trustxp.com with your request. We will respond within 30 days.
TrustXP is designed for organizations with 25-200 employees and is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that a child has provided information, we will delete it promptly and may terminate the account.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the "Last updated" date and, if the change is significant, by sending you a notice via email or through the platform.
Your continued use of TrustXP after any changes signifies your acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy, your data, or our privacy practices, please contact us:
Email: hello@trustxp.com
We are committed to working with you to resolve any privacy concerns or questions promptly.