Our Privacy Philosophy

Trust cannot be monitored into existence. It must be expressed voluntarily, in a context where people feel safe enough to be honest. That belief shapes every architectural and design decision we make.

TrustXP measures declared perception: what people choose to share through structured, anonymous pulses. We do not observe, infer, or track behavior.

What We Never Do

  • Access or analyze Slack or Teams message content
  • Perform sentiment analysis on communications
  • Track individual behavior, keystrokes, or activity
  • Identify individual respondents to administrators
  • Sell, share, or monetize response data
  • Use response data to train external models

Anonymity by Design

Anonymity in TrustXP is not a setting you toggle on. It's structural. Responses are stripped of identifying information at the point of collection. There is no pathway, for us or for you, to connect a response to a specific person.

Results are aggregated at the team level. Individual answers are never stored in a way that allows re-identification.

Data Handling

  • All data is encrypted in transit (TLS 1.2+) and at rest (AES-256)
  • Response data is stored in the EU on infrastructure that meets GDPR requirements
  • We retain aggregated insights; raw response data is processed and discarded
  • You own your data. Export or delete it at any time

Minimum Response Thresholds

To prevent identification through small-group inference, TrustXP enforces minimum response thresholds before displaying results. If too few people respond, the data is held, not surfaced partially.

This protects individuals in small teams where patterns might otherwise reveal identity.

Compliance

TrustXP is designed with European data protection principles at its core. We process data in accordance with GDPR requirements, including lawful basis for processing, data minimization, purpose limitation, and the right to erasure.

We are committed to maintaining compliance as regulatory frameworks evolve, and we work with our customers to support their own compliance obligations.

Questions About Security?

We're happy to discuss our security practices in detail. Reach out through our contact page or email us directly at hello@trustxp.com.

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